Truckstop Review 2026

Pros Explained

Fraud Prevention That Actually Works. This is not a marketing checkbox. Truckstop won the FreightWaves 2025 Fraud Fighter Award, which recognizes innovation, effectiveness, and measurable impact in stopping freight fraud. Their Risk Factors system uses AI to analyze carrier data points and provides color-coded risk indicators on loads and brokers. The 57% reduction in fraud incidents among Truckstop users between Q1 2024 and Q1 2025 is a real number with real money behind it. In a market where double-brokering and carrier identity theft have become epidemic, having a platform that takes this problem seriously is worth something.

OOIDA Alignment Means Something. The Owner-Operator Independent Drivers Association does not hand out exclusive partnerships casually. They had worked with DAT for over 15 years before switching to Truckstop in October 2024. OOIDA President Todd Spencer specifically cited Truckstop's fraud prevention efforts and commitment to small carriers as drivers of the decision [^2] [^10]. If you are an owner-operator who believes in what OOIDA stands for, working with their exclusive load board partner puts your money where your values are. The 15% member discount is a tangible benefit on top of the alignment.

Open Deck Freight Dominance. This comes up again and again in carrier forums. Truckstop built their reputation hauling flatbed, step deck, lowbed, and specialized freight. The broker relationships in those segments run deep, going back decades. If you pull anything that is not a van or reefer, Truckstop is probably where you need to be looking. The load volume in those equipment categories outpaces what you find on competing platforms.

Three Decades of Broker Network. Being first matters in a network business. Brokers who started posting loads in the late 1990s built their habits around Truckstop. Those relationships compound over time. You cannot replicate 30 years of broker connections by launching a slick app. The depth of Truckstop's broker network, particularly in certain regions and equipment types, is a competitive advantage that younger platforms simply do not have.

Cons Explained

Customer Service Issues Are Well Documented. The contrast between Truckstop's G2 rating (4.1/5 from 419 reviews) [^6] and their Trustpilot rating (1.8/5 from 859 reviews) [^5] tells a story. G2 captures users evaluating features and functionality. Trustpilot captures people motivated enough by their experience, usually negative, to write a review. The BBB rating of D- with 41 complaints, 5 unresolved and 3 unanswered [^4], adds weight to the concern. Users report hold times exceeding two hours, unanswered emails for weeks, and difficulty reaching anyone who can actually resolve problems. For a company valued at a billion dollars with hundreds of employees, this level of customer service performance is disappointing.

The Denim Factoring Transition Created Real Problems. When Truckstop acquired Denim in August 2025 and brought factoring in-house, the transition did not go smoothly. Multiple carriers report payment delays and funding issues since the switch. One Trustpilot reviewer wrote about funding never being paid on time and extended customer service holds of 45 minutes or more. For carriers who depend on same-day factoring to cover fuel and expenses, these delays are not minor inconveniences. They are operational problems that can strand you on the road. If you plan to use Truckstop's factoring services, go in with realistic expectations about the current state of that integration.

Cancellation Policies Generate Legitimate Frustration. The 5-day billing window for cancellations catches users off guard and leads to charges for months they did not want. Users report being threatened with collection agencies when disputing charges. The terms state explicitly that no portion of payment will be refunded or prorated at cancellation. One BBB complaint described trying to cancel via email, receiving an auto-response saying the email address is not monitored, then calling outside business hours, then getting charged before managing to complete the cancellation. Whether this is intentional friction or just poor process design, the pattern shows up too often to ignore.

Customer Service

This is where Truckstop's story gets complicated. On one hand, you have a company with genuine technical strengths and a product that delivers value. On the other hand, you have a customer service operation that fails too many users when they need help.

The G2 reviews paint a picture of a platform that works well when everything is working. Users describe the interface as "user friendly and easiest to navigate" and praise the comprehensive broker information. Carriers who never need to call support might never experience the problems.

The Trustpilot reviews capture what happens when something goes wrong. Hold times of 45 minutes or longer are common complaints. Users describe it as "absolutely impossible to get ahold of the right person to get anything done." The factoring transition to Denim amplified these issues, with multiple reports of payment delays and unresponsive support.

The BBB file shows 41 total complaints with 5 unresolved and 3 unanswered, which contributed to the D- rating. Truckstop is not BBB accredited [^4], which means they have not committed to BBB standards for business practices.

On the positive side, Truckstop's 4.1/5 average on G2 from 419 reviews indicates that users who evaluate the platform comprehensively do find value. The iOS App Store rating of 4.4/5 from 2,028 reviews suggests the mobile experience satisfies most users. Founder Scott Moscrip's return as Interim CEO in 2025 after the previous CEO's departure could signal a commitment to addressing these operational issues.

What this means for you: budget extra patience for any interaction that requires human support. Use the online tools and self-service options when possible. Document everything if you need to dispute a charge or cancel service. And consider whether the platform's genuine strengths in load matching outweigh the risk of a frustrating customer service experience.

Who Should Use This

Truckstop fits a specific carrier profile well and should be approached with caution by others. Understanding which camp you fall into will save you time and frustration.

Truckstop makes sense if you haul flatbed, step deck, lowbed, or other open deck freight where the platform genuinely has superior load selection. It works for OOIDA members who want their subscription dollars going to a company that earned the association's exclusive partnership. Carriers who prioritize fraud prevention will appreciate the award-winning Risk Factors system. If you need serious broker vetting tools with days-to-pay data before accepting loads, Truckstop delivers. And if you run McLeod or MercuryGate TMS, the integrations are tight.

Proceed with caution if you have low tolerance for customer service delays. The documented issues with support responsiveness are real. Be careful if you plan to use the factoring services, since the Denim transition has created problems for some users. Watch out for the cancellation policies and set calendar reminders well before billing cycles.

Look elsewhere if you primarily haul dry van or reefer, where DAT may offer better volume and coverage. Consider alternatives if budget constraints push you toward free options like Amazon Relay or Uber Freight for direct shipper loads. And if a D- BBB rating is a dealbreaker regardless of other factors, respect that instinct.

For most serious owner-operators and small fleet owners in the flatbed and specialized freight world, running Truckstop alongside DAT gives you the best coverage. The platforms each have strengths the other lacks, and the combined subscription cost is still cheaper than missing one good load per month.

Final Verdict

Truckstop earns a 4.0 out of 5 and our OOIDA Partner badge because they deliver real value in specific areas while falling short in others. The platform's 30-year network of broker relationships, particularly in open deck freight, creates load opportunities you will not find elsewhere. The fraud prevention capabilities that earned the 2025 FreightWaves Fraud Fighter Award address a genuine industry problem. The OOIDA exclusive partnership signals credibility with the owner-operator community that matters.

At the same time, the customer service issues documented across Trustpilot, the BBB, and carrier forums are not isolated incidents. The Denim factoring transition has created payment problems for users who trusted the integrated offering. The cancellation process frustrates carriers who try to leave.

For flatbed, step deck, and specialized carriers, Truckstop belongs in your toolkit regardless of these concerns. The load coverage in those segments is too strong to ignore. Start with a free trial to verify load quality in your lanes before committing. Read the cancellation terms carefully and mark your calendar for billing windows. Do not lean heavily on the factoring services until you hear reports of the Denim integration stabilizing.

For dry van and reefer carriers, the calculation is closer. DAT's higher total volume and better review scores may provide more value. Consider running both platforms for a month to see which delivers better matches for your operation.

The bottom line is that Truckstop's core product does what it needs to do. The fraud tools are industry-leading. The broker relationships are unmatched in certain segments. But the company needs to fix its customer service execution to earn the ratings their load board deserves. Until then, go in with eyes open and a backup plan ready.