Uber Freight Review 2026

Pros Explained

Zero Platform Fees That Actually Save Real Money. The $400 to $600 annual savings against paid load boards is not marketing spin. It is straightforward math. No subscription, no transaction fees, no hidden charges. For an owner-operator running tight margins, that money goes directly to your bottom line. You can test the platform without financial risk and keep using it without monthly costs eating into your revenue. Every other load board charges something. Uber Freight charges nothing.

Fast Payment Without Factoring. Cash flow kills small fleets. Waiting 30 to 45 days for payment while fuel bills come due every week creates pressure that forces carriers into expensive factoring arrangements. Uber Freight's standard 7-day terms help, and the 2-day payment for qualifying carriers helps even more. Getting paid in 48 hours without giving up 2% to 5% of your invoice to a factoring company makes a meaningful difference. One carrier noted being "paid always in 4 days or less" with "free quick pay also" [^6]. That speed and cost structure addresses one of the most persistent pain points in running a small trucking operation.

Access to Shippers You Could Not Reach Otherwise. A two-truck fleet calling Procter & Gamble's logistics department asking for freight is going to get nowhere. But when 30% of Fortune 500 companies post loads on Uber Freight, that same small carrier can suddenly access freight from those shippers. The platform handles the shipper relationships, credit verification, and load matching. You just see the loads and book them. This democratization of shipper access gives small operations a path to quality freight that would otherwise require years of relationship building or working through multiple broker layers.

A Mobile App That Actually Works Well. The 4.8 out of 5 rating on iOS from over 11,700 reviews [^2] reflects genuine user satisfaction with the app experience. One carrier described it as "built perfectly, works good and easy to book loads." The interface does what a trucking app should do: show loads clearly, let you filter effectively, book quickly, and manage your activity without frustration. The app is available in English, French, and Spanish. The technical execution represents one area where Uber's software development heritage shows up positively.

Cons Explained

Customer Service That Frustrates When You Need Help. This is the most consistent complaint about Uber Freight across every review platform and trucking forum. When things go smoothly, the app handles everything. When problems arise, carriers report running into walls. The support operation reportedly relies heavily on offshore representatives who struggle to resolve operational issues. Wait times stretch long. Getting to someone with authority to fix problems proves difficult. One carrier described the experience bluntly: "the outsourced customer service is terrible, not helpful." In an industry where a stuck load, a dispute, or an unexpected problem can cost you money every hour it remains unresolved, poor customer service is not just an inconvenience. It represents a real financial risk.

Rates That Run Below Market. The free platform model has a cost, and it shows up in what you earn per load. Forum discussions and carrier feedback consistently indicate that Uber Freight rates average around $300 less than what traditional brokers offer for comparable lanes. One TruckersReport user put it directly: they were "approved to use Uber Freight" but found "their rates aren't the greatest." That rate gap represents real money. On a lane where a traditional broker pays $2.50 per mile, Uber Freight might show $2.25. Run enough loads at that differential and you have given back far more than you saved on subscription fees. Carriers need to understand this tradeoff clearly.

Detention Pay Disputes That Cost You Money. Detention pay exists because your time has value, and waiting at a shipper or receiver beyond reasonable load or unload times should be compensated. Multiple carriers report that while Uber Freight acknowledges detention pay rights after 2 hours of wait time, actually collecting that money proves difficult. One carrier described waiting "10 hours to get unloaded with Uber refusing to pay detention." Others report submitting proper documentation including ELD logs and GPS data, only to receive denials or generic responses. If you run freight where detention is common, this pattern of alleged disputes should factor into your decision about using the platform.

Customer Service

Customer service represents Uber Freight's most significant weakness, and the evidence comes from multiple independent sources pointing in the same direction.

The company is not BBB accredited, though a profile exists. Across TruckersReport forums, app store reviews, and carrier feedback, the same themes repeat. The app works well. The booking process is smooth. But when something goes wrong and you need a human to help, the experience deteriorates.

Carriers describe long wait times to reach support. When they do connect, representatives often lack authority or knowledge to resolve problems. The support operation has been described as heavily outsourced, with representatives who do not understand trucking operations or cannot make decisions. One review captured the frustration: "no one even read the email sent to them."

Detention pay disputes illustrate the problem concretely. Carriers report following proper procedures, submitting required documentation, and still facing denials or endless runarounds. When $200 or $300 in detention pay sits in dispute and you cannot reach anyone who will actually review your case and make a decision, that money often becomes a loss you eventually accept just to move on.

A July 2025 discussion thread on TruckersReport titled "What do you think about Uber Freight?" [^6] revealed mixed opinions among owner-operators, with concerns about declining service quality compared to earlier years. An April 2024 thread posted in the "Report A BAD Trucking Company Here" section alleged that Uber Freight "stopped paying detention fees and extended payment processing to 30 days."

The pattern across these independent sources suggests systemic issues rather than isolated incidents. For carriers who run straightforward loads where problems rarely arise, the customer service weakness may never affect them. For anyone who needs support when issues occur, the documented difficulties represent a genuine operational risk.

Who Should Use This

Uber Freight fits best for carriers who understand its strengths and work within its limitations rather than expecting it to serve every need.

The platform works well as a backhaul tool. When you are 500 miles from home with an empty trailer and need something going back, Uber Freight's ease of use and instant booking let you find and secure freight quickly. Taking a lower rate beats deadheading. Using the app to fill return trips while sourcing primary freight through higher-paying relationships makes economic sense.

Small fleets seeking access to Fortune 500 shippers benefit from the platform's shipper network. If you have struggled to break into quality freight from major corporations, Uber Freight provides a path. The creditworthiness of these shippers reduces your payment risk even if the rates run lower than you would prefer.

Carriers who prioritize cash flow over maximizing every load will appreciate the free fast payment options. If getting paid in 2 to 7 days without factoring fees matters more to your operation than squeezing every possible dollar from each load, the tradeoff may work for you.

Tech-comfortable operators who value app convenience and 24/7 booking capability will find the platform suits their style. The facility ratings help you make better decisions. The instant booking means no waiting on broker callbacks. The overall experience rewards carriers who like managing their business through well-designed mobile tools.

Consider other options if your operation requires reliable customer support when problems arise. The documented service issues should give pause to anyone running time-sensitive freight or lacking flexibility to absorb problems.

Look elsewhere if maximizing revenue is your primary goal. The reported $300 rate gap versus traditional brokers means paid load board subscriptions might deliver better overall returns despite their monthly costs.

Carriers who frequently encounter extended wait times should think carefully about the detention pay dispute patterns before relying heavily on Uber Freight. If detention compensation matters to your profitability, the alleged difficulties collecting what you are owed represent a real concern.

Final Verdict

Uber Freight earns a 4.0 out of 5 and our Fortune 500 Access badge because the platform delivers genuine value within its specific niche while carrying real weaknesses that prevent a higher rating.

The zero-cost model saves $400 to $600 annually against paid alternatives. The 2 to 7 day payment options provide faster cash without factoring fees. Access to 30% of Fortune 500 shippers gives small carriers a path to quality freight. The mobile app works well and the facility ratings provide useful intelligence. These strengths are real and meaningful for carriers whose needs align with what Uber Freight does best.

The customer service problems and below-market rates are equally real. When you need help, getting it proves difficult. When you compare rates, you often leave money on the table. The detention pay disputes described by multiple carriers suggest systemic issues with getting paid what you are owed when problems occur. These weaknesses matter and should factor into how you use the platform.

The smart approach is treating Uber Freight as one tool among several rather than your only load source. Use it for backhauls. Use it to access shipper relationships you could not reach otherwise. Use it when payment speed matters more than rate optimization. Maintain relationships with traditional brokers for your primary freight where you can negotiate better rates and expect better support when issues arise.

For carriers who understand this positioning, Uber Freight provides solid value. The free access means you can try it with zero financial risk and keep it in your toolkit for situations where it fits. Just do not expect it to replace the relationships and higher-paying sources that should form the foundation of a profitable trucking operation.